Refunds & Cancellations

Introduction

This Refund and Cancellation Policy ("Policy") outlines the terms and conditions for refunds and cancellations for services purchased through AstroAnsh, operated by Orion Digital Solutions ("we," "our," or "us"). This Policy should be read in conjunction with our Terms and Conditions and Privacy Policy.

By making a purchase through our Service, you agree to the terms outlined in this Policy.

Types of Services

Digital Products and Services

  • Astrological Readings: Personalized horoscopes, birth chart analyses, compatibility reports
  • Premium Content: Exclusive articles, detailed predictions, advanced features
  • Consultation Services: Live or scheduled consultations with astrologers
  • Subscription Services: Monthly or annual premium memberships

Physical Products (if applicable)

  • Astrological Charts: Printed birth charts, reports, and related materials
  • Books and Guides: Physical astrology books, guides, and educational materials

Payment Processing

Secure Transactions

  • All payments are processed through secure third-party payment gateways
  • We do not store payment card information on our servers
  • Payment confirmation is sent via email upon successful transaction

Supported Payment Methods

  • Credit and Debit Cards (Visa, MasterCard, Rupay)
  • UPI (PhonePe, Google Pay, where available)
  • Bank Transfers (where applicable)
  • Other region-specific payment methods

Currency and Pricing

  • Prices are displayed in local currency where applicable
  • All prices include applicable taxes and fees
  • Exchange rates (for international transactions) are determined by payment processors

Subscription Benefits

  • Access to premium content and features.
  • Priority customer support.
  • Exclusive astrological content.
  • Advanced personalization features.

Cancellation Policy

How to Cancel

Subscription Cancellations

Through AstroAnsh:

  1. Log into your account
  2. Go to "Profile" from the bottom navigation.
  3. Select "Delete my account".
  4. Fill the form to raise a request.

Service Cancellations

  • Scheduled Consultations: Can be cancelled up to 24 hours before the scheduled time
  • One-time Purchases: Generally not cancellable once delivered
  • Pending Orders: Contact support if payment was processed but service not delivered

Cancellation Effects

  • Immediate Cancellation: Access continues until the end of current billing period
  • End of Billing Period: Premium features are disabled, account reverts to free tier
  • Data Retention: Personal data is retained according to our Privacy Policy
  • Reactivation: Subscriptions can be reactivated at any time

Refund Policy

General Principles

  • Refunds are processed in the original payment method
  • Refund processing time varies by payment method (typically 5-10 business days)
  • We reserve the right to investigate refund requests to prevent fraud
  • Refunds are subject to the terms outlined below

Eligible Refunds

Digital Services

Within 7 Days of Purchase:

  • Service was not delivered due to technical issues on our end
  • Significant discrepancy between service description and delivery
  • Duplicate charges or unauthorized transactions

Technical Issues:

  • App malfunction preventing access to purchased content
  • Server downtime affecting premium services for extended periods
  • Data loss affecting purchased astrological profiles

Subscription Refunds

Pro-rata Refunds (Partial):

  • Service termination by us due to policy violations
  • Technical issues preventing service use for extended periods
  • Significant changes to subscription terms (with 30-day notice)

Full Refunds:

  • Unauthorized charges due to payment processing errors
  • Billing errors or duplicate subscriptions
  • Non-delivery of promised services

Non-Refundable Services

Delivered Digital Content

  • Completed Astrological Readings: Once generated and delivered
  • Downloaded Content: Premium articles, reports, or guides already accessed
  • Consultation Services: Completed live or recorded consultations
  • Personalized Content: Custom birth charts, compatibility reports after delivery

Used Services

  • Account Benefits: Subscription benefits already utilized
  • Partial Month Usage: For monthly subscriptions partially used
  • Promotional Purchases: Items purchased using discount codes or special offers

Refund Process

How to Request a Refund

  1. Contact Support: Email support@rashidarshan.com with subject "Refund Request"
  2. Provide Details: Include transaction ID, purchase date, and reason for refund
  3. Documentation: Attach relevant screenshots or error messages if applicable
  4. Review Process: We will review your request within 2-3 business days

Information Required

  • Full name and email address associated with the account
  • Transaction ID or receipt number
  • Date of purchase
  • Detailed reason for refund request
  • Supporting documentation (if applicable)

Refund Timeline

  • Review Period: 2-3 business days for initial review
  • Processing Time: 5-10 business days after approval
  • Bank Processing: Additional 3-5 business days depending on your bank
  • Total Time: Typically 10-18 business days from approval to account credit

Special Circumstances

Technical Issues

If you experience technical problems:

  1. Contact our support team immediately
  2. We will attempt to resolve the issue within 48 hours
  3. If unable to resolve, we may offer service credits or refunds
  4. Compensation depends on the severity and duration of the issue

Service Changes

If we make significant changes to our services:

  • 30-day advance notice will be provided
  • Users may cancel subscriptions for full refund of unused periods
  • Alternative services may be offered where possible

Account Violations

  • No refunds for terminations due to Terms of Service violations
  • Fraudulent activities result in immediate cancellation without refund
  • Refunds may be denied for abuse of our refund policy

‍Direct Purchases

  • Purchases made directly through our website or app are subject to this policy
  • We handle all refund requests for direct purchases
  • Faster resolution typically available for direct purchases

Dispute Resolution

Internal Resolution

  1. Contact our customer support team first
  2. Provide all relevant information and documentation
  3. Allow 2-3 business days for initial response
  4. Work with our team to find a mutually acceptable solution

External Resolution

If internal resolution is not satisfactory:

  • Contact your payment provider's dispute resolution service
  • File complaints with relevant consumer protection agencies
  • Seek mediation through recognized dispute resolution services

Chargeback Prevention

  • Please contact us before initiating chargebacks
  • Most issues can be resolved directly
  • Chargebacks may result in account suspension pending resolution

Contact Information

For all refund and cancellation inquiries:

Orion Digital Solutions
 Email: support@rashidarshan.com
Subject Lines:

  • "Refund Request - [Transaction ID]"
  • "Subscription Cancellation"
  • "Billing Inquiry"

Response Time: 24-48 hours for initial response 

Policy Updates

This Policy may be updated periodically to reflect changes in our services or legal requirements. Material changes will be communicated through:

  • Email notifications to active users
  • In-app notifications
  • Website announcements

Continued use of our services after policy updates constitutes acceptance of the revised terms.

Legal Compliance

This Policy complies with applicable consumer protection laws including:

  • Regional consumer rights legislation
  • App store refund requirements
  • Payment card industry standards
  • Digital services regulations

This Refund and Cancellation Policy was last updated on 19 August 2025 and is effective immediately upon posting.

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